Consequently, at LOCKEN, the Service Desk is considered as strategic by nature, thereby evolving every day from our continuously growing experience, with the goal of offering a personalized service. Following the ITIL management recommendations to enhance and improve the user experience, LOCKEN provides a centralized service and a single point of contact for receiving and managing what the ITIL standard names “service calls”. This means all technical incidents/issues, service and administrative requests and, in general, any request for assistance from our customers and users.
With a group of professionals assisting in four different languages to customers around Europe, our challenge is to treat every request as unique, monitor each incident individually and ensure the continuity of the service according to the pre-defined Service Level Agreements (SLAs). LOCKEN understands that this is the only way our users will benefit from the full experience that our system provides, guaranteeing the customer satisfaction and the rapid return on investment.
Industries and clients
Locken is a best-in-class partner for large, multi-site companies. Its access control solutions are controlled by a single software package for various industries. Its solutions are particularly suited to critical infrastructure and companies with many remote sites, and designed to simplify and protect access to administrative buildings and industrial facilities.
They have selected Locken